PlayLive! Online Casino

The new platform will enhance the player’s gaming experience through a better user interface, better marketing features, improved game choices, better bonuses and more robust features. 

We aim for this transition to be as easy as possible for you.  Your PlayLive! app is the same app but with improvements.    

There is no need for players to set up a new account.  The existing account will be migrated over, allowing players to log in as they normally would. 

Balances will transfer over to the new platform.  

You may need to update your identification or account information.  This may include updating your phone number or email address, verifying identity for security reasons, or linking new payment methods 

Yes, you will need to update payment information on the new platform. 

You will have to confirm for T&C and Privacy Policy our Terms and Conditions/Privacy Policy and any Responsible Gaming Limits previously set: 

If you do not agree to the limits described, they can be updated via “My Account”. 

Navigate to the log in button on the top right of your screen and enter your credentials.  Your username and password will stay the same if you have an existing account. 

If you are new to PlayLive!, click on join and complete the registration process. 

Navigate to the magnifying glass icon on the top menu bar to search for specific games and game providers. You can also “love” a game to save it as a favorite. 

Your credentials will automatically transfer to our new site.  However, there may be instances where you will be required to provide proof of identity documentation.

Click on the profile icon and select “My Account” to view your balances, where an overview will appear. For the bonus play, check “My Bonus Activity” under the “Bonus” tab.

Yes, you will be required to update your payment information.

Some games will be new, and some will take a little longer to be live on the new site.  The new PlayLive! platform will now feature Buffalo games and other new titles.   

PlayLive! is currently available in Pennsylvania.   

No.  Unfortunately, you will not be able to game while in the casino or hotel. 

If you leave the Commonwealth of Pennsylvania’s legal gaming jurisdiction during a gaming session, you will no longer be able to play, and your session will be terminated.  You will be able to log in and play once you return to the Commonwealth.

If you navigate to “Previous Played Games” under my account, you can view your game transaction details, including your game play history. 

Turning on location services varies slightly between different mobile devices.  The general steps for both iOS are to open the settings app on the gear icon.  Scroll down and tap on “Privacy and Settings”, tap on “Location Services”, toggle the Location Services switch to turn it on (it should be green). 

Open the Settings App.  Tap on the gear icon, scroll down and tap on “Location” (you might find it directly under “Connections” or “Security & location” (it should be on).  You can manage individual app permissions from this menu to choose which apps can access your location. 

To enable location services for a web browser, you typically need to adjust settings in both your web browser and your device’s operating system.  For Google Chrome, open Chrome and launch the browser and click the three dots in the upper right corner and select settings.  Click on “Privacy and security”, select site settings. Under “Permissions”, click on “Location”.  Microsoft Edge, Mozilla Firefox and Safai vary slightly. 

Ensure your location services are turned on. 

If game play paused for a short time, once reconnected, game play will resume to complete the outcome. If you are disconnected for a period of time, you will be required to log back into your account to resume game play. 

Players will be automatically assigned a Live! Rewards loyalty account upon enrollment. Those players who have a Live! Rewards account will automatically be linked. Players can go the Live! Rewards tab to view their account. 

If you were not an existing Live! Rewards member, they will need to visit a Live! Casino to complete enrollment.  Simply go to the Guest Services counter to finalize enrollment by verifying identity. 

Players will earn flex points and self-comps for their play on PlayLive! Each player earn 1 tier credit for every $3 cash wagered.  Players will also earn 1 flex point for every $3 cash wagered.  Playlive! players will also earn self-comps based on game type, average bet and time played. 

PlayLive! players are also eligible for a monthly tier benefit. 

Classic:             No Benefit         

Gold:                   25 Bonus Spins 

Platinum:          50 Bonus Spins 

Black:                 $25 Bonus 

Jade:                    $ 50 Bonus 

Chairman:       $100 Bonus 

You can use their flex points toward property free play and self-comps toward spending at food outlets, the hotel and retail at any Live! Casino. From time to time, PlayLive! will allow you to redeem your points or self-comps for promotional bonus action.

Navigate to “My Account” in the righthand corner of the screen after you log in and scroll down to “Bonuses.” 

Go to My Account and view your account details under “My Live Rewards!” 

The new platform follows a "Cash First" model. This means that when placing a wager, available funds are used in the following order: 

Players can contact our dedicated customer support team via live chat or email. If you prefer speaking directly to a representative, you can request a callback by leaving a voice message at 56-PLAYLIVE.  For any issues, we recommend you contact customer support at: support@playlive.com. 

Responsible gaming limits will carry over to the new platform, but upon your first log in you will be asked to confirm your limits. 

Yes.  You will be able to access W2Gs under My Account > History , then Tax Reported Prizes. 

Withdrawable winnings are winnings that have met the wagering requirements and are not subject to holds. This is the amount of money you can cashed out or withdrawn to one of the available withdrawal methods.  For security reasons, each available withdrawal method must be verified by making a successful deposit before you can withdraw funds. 

The minimum withdrawal is $10 for electronic methods online and $100 for in-person withdrawals at Live! Casino & Hotel Philadelphia or Live! Casino Pittsburgh.   In-person withdrawals will require approval confirmation codes and proof of ID that matches your PlayLive! account.

Winnings derived from cash wagers shall be credited to the player’s cash balance, while winnings from bonus wagers shall be credited to the player’s bonus balance. Winnings stemming from a combination of cash and bonus wagers shall be allocated proportionally to each balance. A withdrawal request cannot be requested while a bonus is active and subject to wagering requirements. To initiate a withdrawal, the player must first forfeit the bonus within the "My Bonus Activity" section under “My Account”.

All funds, including new deposits not associated with the original bonus and/or winnings from both 'cash' and 'bonus' wallets, will be restricted from withdrawals until all wagering requirements related to the bonus are met, even if the new deposits are not associated with the original bonus.

Wagers consisting of multiple fund types (i.e., bonus funds and cash funds) will entirely be applied toward Wagering Requirement fulfilment

You can withdraw your winnings any time.  However, a withdrawal request cannot be requested while a bonus is active and subject to wagering requirements. To initiate a withdrawal, the player must first forfeit the bonus within the "My Bonus Activity" section under “My Account”.  

Withdrawals are limited to two (2) per day for each payment provider. 

We aim to process all withdrawal requests within 24 hours; however, some may require additional review and may take 3-5 business days processing. Online banking may be instantaneous depending on your bank.  Approval delays depend on your banking method.

For security reasons, players requesting withdrawals may be required to provide additional documentation to process your request. Additional documentation may include:

• Valid (not expired) government - State issue Driver’s License or State issued Identification card.
• Selfie/Photograph
• A copy of payment method(s) used.
• Proof of Address
• Other documents to confirm proof of ownership.

We are not responsible for any delays in processing your withdrawal request if you do not receive or respond to our requests for information.

PlayLive! has several different options.

• PayPalACH (eCheck)
• Cash in Person at the Casino Cage ($100 minimum withdrawal)
• Paper Check: Paper check withdrawals are available upon request for amounts equal to or exceeding $10,000 or for withdrawals associated with the closure of an account, in accordance with regulations.  To request a paper check withdrawal, please reach out to us at support@playlive.com   Please allow 4-6 weeks for processing.  
• Coming Soon: Venmo, Apply Pay and Debit Card

Withdrawals may be canceled through your account portal under the “Withdrawal” option in the “Pending Withdrawal” section, depending on how far along in the withdrawal process. 

Patrons who wish to cancel after initiating bonus may do so by visiting their “My Bonus Activity” tab and selecting “Remove Bonus”.

Upon initiating a bonus cancellation request, patrons will be presented with a confirmation prompt detailing the specific amount of bonus funds and associated winnings to be forfeited. Confirmation of this amount is required prior to finalizing the bonus cancellation.

PlayLive! Casino may decide, in its sole and absolute discretion, to amend, extend, or cancel the Promotion at any time with immediate effect.

Patrons whose Bonus has expired, or who remove their bonus, will forfeit any winnings from the use of this Bonus 

You can set daily, weekly, or monthly deposit limits. You can set the amount you want to be able to deposit over a specific timeframe and submit your request. If valid, your deposit limit will instantly be applied to your account. 

You can set a maximum bet limit which will prevent you from being able to wager more than a specified amount during each individual wager you make within a game. To do so, simply enter the maximum amount you want to be able to wager during each individual wager and submit your request. If valid, your maximum bet wager limit will be instantly applied to your account. 

You can set a limit on the number of hours per day that you will be able to play on this site. To do so, simply enter the maximum number of hours per day you want to be able to spend playing on the site and submit your request. If valid, your time limit will be instantly applied to your account. 

You can set pop-notifications in 15-minute increments to inform you about the amount of time elapsed since you logged on and the amount of money wagered during that time.

To adjust the pop-up notification increments, go to “My Account” and select “Reality Check” under the “Responsible Gaming” section.

If you think it may be time to take a temporary break from gaming, you can choose our timeout option. Timeout can be set for a minimum of 72 hours and has a maximum length of 365 days. When a timeout is active you will not be able to make any wagers on your PlayLive! account.  You will however still be able to login, view account details and request a withdrawal. When your timeout duration has lapsed, your PlayLive! account will be automatically reenabled.

Navigate to “My Account” located in the right-hand corner of the screen after you log in and under the responsible gaming category, select the limit category. 

Cash Wallet: The primary wallet for deposits and withdrawals.  

All Cash Wagers: Winnings from bets placed entirely with cash will be returned to the Cash Wallet.  

 All Bonus Wagers: Winnings from bets placed entirely with bonus money will be returned to the Bonus Wallet.  

 Split Wagers (Cash & Bonus): Winnings from bets that use both cash and bonus money will be distributed up to the cash amount wagered.